Legal
The paperwork, in plain English
Everything you agree to when you book, and everything we promise about how we handle your keys, your home and your information. Written to be read, not to be skipped.
Terms of Service
The agreement between you and us: bookings, payment, cancelling, keys, pets, your property and our responsibilities.
Cancellation & Refunds Policy
Your 14-day right to cancel, our own policy, worked examples, and the model cancellation form.
Privacy Policy
What we collect, why we are allowed to, who sees it, how long we keep it, and how to get a copy or have it deleted.
Cookie Policy
Every cookie this site sets, what it does and how long it lasts. No analytics, no advertising, nothing that follows you elsewhere.
Complaints Procedure
How to complain, how long we take to answer, how to escalate, and what we do with the outcome.
Key Handling Policy
How we receive, label, store, track and return your keys, and exactly who can see an access code and when.
Accessibility Statement
How accessible this site is, what we have tested, what we know is not right yet, and how to tell us about a problem.
Cancelling a booking
You have 14 days to change your mind after booking, and our own policy on top of that. The cancellation page has worked examples and a form you can send us in a minute.
WECARE is a trading name of WE-DEV LTD, registered in England and Wales, company number 15878974. Registered office: 17 Orient Close, St Albans, AL1 1AJ.